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Customer Service Executive (Mandarin Speaker) - Johor

Customer Service Executive (Mandarin Speaker) - Johor
Johor   Nusajaya
Full Time   Call Center / BPO
Aegis BPO Malaysia Sdn Bhd

Post11 Jan2019
Expiry10 Feb2019

Job Information

Position : Customer Service Executive (Mandarin Speaker) - Johor
Company : Aegis BPO Malaysia Sdn Bhd
Contract : Full Time

Salary : RM1,700.0 - RM2,300.0 Per Month

Location : Nusajaya, Johor
Postcode : 81550

Posting Date : 11 Jan 2019
Closing Date : 10 Feb 2019

Academic Qualification : Diploma
Language Requirement : No

Job Description


Job Responsibility
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • To exceed customers expectation in terms of customer service & accurate information
  • Work in a team to achieve the required KPI elements and SLA

Job Requirements
  • Applicant must be willing to work on rotational shifts
  • Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest and 30 minutes break time
  • 6 working days per week
  • Applicants must be willing to work on rotation shift hence having own transport will be added advantage
  • Good communication skills in Bahasa Malaysia
  • Must be energetic, positive minded and good team player
  • Applicants should be Malaysian citizens or hold relevant residence status
  • Working experience in the service industry will be an added advantage for this position
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided

Job Benifits
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discreation on Management.
  • English classes available.
  • Fully equipped gym with aerobics studio & shower facilities
  • Rest & relax area (pool, foosball, etc)
  • Monthly fun and exciting activities for employees (pool & bowling competition, treasure hunt, etc)
  • Daily free shuttle service from office to train station (to and fro)
  • Daily free shuttle service around office vicinity (pick up and send home)
  • Work permit application, renewal and cost will be processed & borne by company at the Management discreation.
  • We are located nearby shopping malls and housing area
  • Company will source for accommodation for foreign employees if required.
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)"
  • It is an experience not to be missed at Aegis.

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