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Customer Service Executive

Job Information

Position : Customer Service Executive
Company : Mr. D.I.Y. Trading Sdn Bhd
Contract : Full Time

Salary : RM2,000.0 - RM2,500.0 Per Month

Location : Seri Kembangan, Selangor
Postcode : 43300

Posting Date : 12 Feb 2020
Closing Date : 13 Mar 2020

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description


Job Responsibility
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Good communication and interpersonal skills.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Ability to multi-task, prioritize and manage time effectively
  • Social media savvy


Job Benifits
  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

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