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Customer Service Executive

Customer Service Executive
Selangor   Puchong
Full Time   Customer Service / Helpdesk
FM Sdn Bhd

Post27 Apr2021
Expiry26 Jul2021

Job Information

Position : Customer Service Executive
Company : FM Sdn Bhd
Contract : Full Time

Salary : RM1,800.0 - RM2,000.0 Per Month

Location : Puchong, Selangor
Postcode : 47170

Posting Date : 27 Apr 2021
Closing Date : 26 Jul 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility

o To conduct inbound/outbound calls / email enquiries / live chat & feedback sessions

o Research required information using available resources

o Manage and respond to customer complaints & queries all outbound calls are attended.

o Provide customers with product and service information

o Update existing customer information and upsale with new product.

o To close sales via various payment modes and handle new applications.

o Identify and escalate priority issues.

o Route calls to appropriate resource.

o Document all call information according to standard operating procedures

o Complete call logs

o Produce call reports

o Work closely with Team Leader to develop and implement sales target to achieve (or exceed) committed target in the relevant products.


Job Requirements

o Strong phone contact handling skills and active listening.

o Customer orientation and ability to adapt/respond to different types of characters.

o Excellent communication and presentation skills.

o Ability to multi-task, prioritize, and manage time effectively.

o Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U in any field.

o Preferably Entry Level specialized in Customer Service or equivalent.

o Able to work on shift hours.

o Mandatorily UNEMPLOYED / JOBLESS minimum for 2 months.

o Excellent communication skill in English and Mandarin.

o Mandarin speakers are provided with special allowance.


Job Benifits

o Attendance Allowance

o Medical Benefit

o Other additional benefits

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