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Customer Service Associate

Job Information

Position : Customer Service Associate
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM3,500.0 - RM4,500.0 Per Month

Location : KL Sentral, Kuala Lumpur
Postcode : 50470

Posting Date : 13 Sep 2021
Closing Date : 13 Oct 2021

Academic Qualification : Bachelor's Degree
Language Requirement : EN

Job Description


Job Responsibility
  • Understand customer enquiries and respond via applicable channels: phone, email, chat, and call backs.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the Company's processes.

Job Requirements
  • Required Language(s): Native Vietnamese & English (Both Spoken & Written)
  • Candidate must possess at least a Degree in any discipline to apply for this position.
  • Able to work on 10am to 7pm, Monday to Friday.
  • Must have no issue to work at KL Sentral, Malaysia (reachable by variable public transport)
  • Good communication skill, fast learning ability.'
  • Possess at least 1 year of customer service/technical support experience
  • Able to start working on early of Dec. .

Job Benifits
  • Basic Salary: Up to RM 4,300 + RM 200 Housing Allowance + KPI Allowance
  • Medical Insurance, Dental, Gym subsidy, 28 days leaves.
  • 3 weeks paid training (with basic salary provided)
  • Relocation flight ticket + Quarantine Cost + Employment Pass Fee will be borne by Employer.
  • MNC Work Environment
  • Location: KL Sentral (The Biggest Transportation Hub in KL, reachable by MRT/LRT/KTM/Bus & etc.)
  • Better career advancement
 

FOR THOSE WHO"S NOT IN MALAYSIA:


  • Visa Fee + Flight Ticket + Hotel Stay upon Arrival + 14-days Quarantine (if applicable) + SWAB test upon arrival will be bare by the Company.
 

ABOUT THE COMPANY:


Our client is an Award-Winning World Ranked Company who has locations across the globe, from United States, Italy, Germany, Ireland, Sweden, Netherland, France, United Kingdom, to APAC Countries such as Australia, New Zealand, South Korea, Philippines, Japan, China, to Malaysia. They have clienteles from all well known industries such as healthcare, social media, software, hardware, job portal, aviation and so on. 

 

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