Customer Service Assistant Manager

Position : Customer Service Assistant Manager
Company : The One Gift Gallery Sdn Bhd
Contract : Full Time

Salary : Upto RM4,000.0 Per Month

Location : Shah Alam, Selangor
Postcode : 40400

Posting Date : 02 Aug 2022
Closing Date : 01 Aug 2023

Academic Qualification : Diploma
Language Requirement : EN,MS

Job Responsibility

• Supervise day-to-day operations in the customer service department - meet KPIs
• Handling of incoming calls and respond promptly to customer enquiries
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Serves as a liaison between the customer and various department
• Involved in Sales & Operation Support administrative duties (Including Quotation, Invoicing etc)
• Resolve customer complaints effectively through careful analysis of situations and determination of the required resources
• Coordinates well with other CS, superiors and colleagues from other departments
• Provides service to customers in a professional manner
• Explain our product & services to customer and lead them to place order

Job Requirements

• Preferably with customer service experience (min 2 to 3years)
• Min requirement Diploma / Degree holder in any field
• Adequate computer skills and knowledge, especially in Microsoft Office is compulsory
• Experience in Autocount Accounting System is preferred but not necessary
• Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin is an advantage
• Good problem-solving skills and ability to navigate past unexpected issues
• Attention to detail, initiative and set high standards
• Adaptability and stress tolerance
• Ability to manage escalated issues / difficult customers

Job Benifits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalization Leave
• Year End Bonus

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