Position : Customer Service Assistant Company : CardBiz Payment Services Sdn Bhd Contract : Full Time
Salary : RM2,000.0 - RM2,500.0 Per Month
Location : Petaling Jaya, Selangor Postcode : 60000
Posting Date : 09 Nov 2022 Closing Date : 07 Sep 2023
Academic Qualification : Language Requirement : EN
Job Description
Job Responsibility
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on EDC products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information
Job Requirements
Fresh graduates are encouraged to apply.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Able to converse in Mandarin will be added advantage.
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively
Social media savvy
Job Benifits
Annual leave and sick leave
Bonus
KWSP and SOCSO
Medical Claim
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
Career Progression opportunities - you maybe able to get promotion easily.
Referral Fees
Staff Refreshment provided
Job Application
To apply online for Customer Service Assistant, kindly click the button below.
