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Customer Service Assistant

Job Information

Position : Customer Service Assistant
Company : Yayamantona HQ
Contract : Full Time

Salary : RM1,300.0 - RM1,700.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47500

Posting Date : 16 Dec 2020
Closing Date : 10 Mar 2021

Academic Qualification : Diploma
Language Requirement : No

Job Description


Job Responsibility
  • Dealing with agent by call or whatsapps smartphone/personal computer (PC) /laptop or in person to provide information about details of agent.
  • Obtain agent data accurately
  • Get feedback agent through company system information (CSI)
  • Plan monthly activities for agents
  • Send agents report weekly basis
  • Conduct training through virtual or offline for agent.
  • Be an intermediary between agent & HQ
  • Ensure that every agent is satisfied with the company's service to the client.
  • Meet and greet client come to the office
  • Conduct training and development sessions to agent according to company modules.
  • Record and keep agent data and report to manager during time given.

Job Requirements
  • Minimum Diploma or higher.
  • Fluent in communication
  • Creative and innovative thinking
  • Can conduct the learning development activities
  • Able to conduct virtual online activities such as Online Zoom Meeting, Live Sesssion.
  • Preferably with outspoken personality.
  • Presentable outlook and personality.
  • Customer Service experience is added advantage
  • Computer Literate
  • Fresh graduate is encourage to apply too.
  • Willing to work under pressure.

Job Benifits

  • KWSP/ Socso provided
  • Career advancing
  • 5.5 Working days

 

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