Position : Customer Service Company : MEV Career Agency Contract : Full Time
Salary : RM4,000.0 - RM5,000.0 Per Month
Location : Petaling Jaya, Selangor Postcode :
Posting Date : 05 Apr 2021 Closing Date : 05 May 2021
Academic Qualification : Language Requirement : EN
Job Description
Job Responsibility
Follow and execute each step of the CS process from when order is received through to final shipping to ensure that all orders are completed within specification and delivered on time and in full
Preparation of relevant documentation and various regular weekly and daily reports
Liaise with shipping on a regular basis to ensure correct transport is booked and that all relevant shipping documentation is prepared and sent to the customer in a timely manner
Liaise (and negotiate) with planning, production and QA on a regular basis to ensure orders will be produced to the required specification on time and in full
Liaise with purchasing to ensure that all secondary items required for the production of the order will be available ahead of when production is due to start
Liaise with NPI when required for new product introductions and changes to existing product specifications
Regular communication with the direct sales team and/or customer to keep them updated on the status of their order production and shipping consignments
Take ownership of any customer complaints or queries and proactively follow through to ensure that the customer receives a timely response and resolution that is to their satisfaction
Develop and maintain a professional and strong working relationship with external and internal customers and colleagues
Maintain relevant documentation of customer transactions and interactions
Job Requirements
Diploma/Advanced Diploma (Preferred)
Excellent English communication skills both verbal and written
Excellent IT skills specifically in Excel and SAP. CRM is an added advantage.
Well organized and focused with the ability to be able to cope with multiple projects and deadlines
Friendly, polite and outgoing in nature but also reliable and flexible with the ability to handle a fast paced and sometimes stressful environment
Sensitive and tactful when dealing with customers both internal and external
Experience
Customer relation: 5 years (Required)
Manufacturing: 5 years (Preferred)
Job Benifits
Free parking
Professional development
Job Application
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