Customer Relationship Management Executive

Position : Customer Relationship Management Executive
Company : Strawberry Malaysia Sdn Bhd
Contract : Full Time

Salary : RM3,000.0 - RM5,000.0 Per Month

Location : Kuala Lumpur, Kuala Lumpur
Postcode : 59200

Posting Date : 17 Nov 2022
Closing Date : 14 Oct 2023

Academic Qualification :
Language Requirement : EN

Job Responsibility

• Assist in planning and executing RM campaigns including recruitment, engagement, retention, and reactivation programs
• Assist in developing and executing lifecycle communications experience across multiple channels (web, app, social, email, SMS, MMS, etc.) to elevate customer experiences.
• Work closely with internal and external partners to ensure timely and smooth delivery of RM and digital campaigns.
• Support customer behaviors analysis, monitoring campaign performances and report generation on regular basis.
• Explore potential partnerships with new and high potential client recruitment.
• Perform ad-hoc projects as assigned.

Job Requirements

• Degree holder or above in Business, Retail Management, Communications, Marketing, E-Commerce or related disciplines
• 2 to 5 years' experience in RM / Retail Management
• Strong background in customer acquisition, re-engagement and retention strategies to drive commercial growth
• Strong analytical skills with good interpersonal and communication skills
• Good spoken command of English and Mandarin
• Strong team player with ability to work independently
• Ability to multitask and perform well under pressure to meet deadlines in a fast-paced environment
• Candidates with more experience will be considered as Senior RM Executive
• Immediate available is preferred

Job Benifits

Five-day work week

Medical Claim

Marriage Leave

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