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Customer Experience Professional

Customer Experience Professional
Johor   Johor Bahru
Full Time   Call Center / BPO
Aegis BPO

Post06 Nov2019
Expiry06 Dec2019

Job Information

Position : Customer Experience Professional
Company : Aegis BPO
Contract : Full Time

Salary : RM1,400.0 - RM3,000.0 Per Month

Location : Johor Bahru, Johor
Postcode : 79250

Posting Date : 06 Nov 2019
Closing Date : 06 Dec 2019

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : Chinese

Job Description

Job Responsibility
  • Handling all outbound calls.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Job Requirements
  • Able to work on Rotating Shift (between 7am to 1am)
  • Fluent in Bahasa and English
  • Able speak in Mandarin advantage
  • Must be energetic, positive minded and good team player
  • Applicants must be Malaysian citizens
  • at least SPM graduate who are interested to start their career in a call center are also encouraged to apply

Job Benifits
  • Various Allowances
  • Attractive Incentives
  • Annual Leave
  • Sick Leave
  • Full Training Provided
  • Subsidized accommodation (if needed)
  • Shuttle service provided based on specific location
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discreation on Management.
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
  • Career Growth & Training Programs:
  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • English Training – Aegis provides English training for Aegis employees who would like to improve their communication & business writing skills.

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