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Customer Engagement Executive

Customer Engagement Executive
Johor   Nusajaya
Full Time   Call Center / BPO
Aegis BPO

Post06 Nov2019
Expiry06 Dec2019

Job Information

Position : Customer Engagement Executive
Company : Aegis BPO
Contract : Full Time

Salary : RM1,400.0 - RM3,000.0 Per Month

Location : Nusajaya, Johor
Postcode : 79250

Posting Date : 06 Nov 2019
Closing Date : 06 Dec 2019

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : English,Chinese

Job Description

Job Responsibility
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Job Requirements
  • Applicant must be willing to work on rotational shifts.
  • Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest and 30 minutes break time.
  • 6 working days per week.
  • Good communication skills in Bahasa Malaysia and English.
  • Advantage able to speak in Mandarin.
  • Must be energetic, positive-minded and good team player.
  • Applicants should be Malaysian citizens.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full training provided.

Job Benifits
  • Monthly Salary.
  • Various Allowances.
  • Attractive Incentives.
  • Annual Leave.
  • Sick Leave.
  • Full Training Provided.
  • Shuttle service provided based on specific location.
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discretion on Management.
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc).
  • Career Growth & Training Programs:
  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager.
  • iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • English Training – Aegis provides English training for Aegis employees who would like to improve their communication & business writing skills.

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