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Customer Care Coordinator

Job Information

Position : Customer Care Coordinator
Company : Epic Logic Sdn Bhd
Contract : Full Time

Salary : RM1,800.0 - RM2,400.0 Per Month

Location : Bukit Damansara, Kuala Lumpur
Postcode : 50490

Posting Date : 23 Oct 2021
Closing Date : 27 Dec 2021

Academic Qualification :
Language Requirement : EN

Job Description

Job Responsibility
  • Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
  • Independently provide accurate information to resolve problems/issues that arise.
  • Execute reports and analysis on the Call Center (CC) Operations on a timely basis
  • Adhere to the Quality Assurance standards set
  • Adhere and comply to the duty roster set by the Supervisor.
  • Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
  • Continuously educate one's self with up-to-date and relevant information to support the customer service operations.
  • Assist in the preparation of other processes as and when assigned/required by the Supervisor.
  • Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
  • Participate in company sponsored events.

Job Requirements
  • At least one (1) year of experience in the Customer Service field is needed
  • Must be able to speak and write good English
  • Able to work on 24/7 shifts
  • Have own laptop (may need to WFH on split mode)
  • Able to start immediately

Job Benifits
  • Annual Leave
  • Shift allowance

Job Application

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