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Customer Care Coordinator

Customer Care Coordinator
Selangor   Kajang
Full Time   Hotel / Hospitality
Ambuzz Trading (M) Sdn Bhd

Post10 May2021
Expiry09 Jul2021

Job Information

Position : Customer Care Coordinator
Company : Ambuzz Trading (M) Sdn Bhd
Contract : Full Time

Salary : RM1,800.0 - RM2,400.0 Per Month

Location : Kajang, Selangor
Postcode : 43000

Posting Date : 10 May 2021
Closing Date : 09 Jul 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility
  • We are growing and we're looking for a enthusiastic and passionate individual to join our team & grow with us ! We are revolutionizing the industry and changing the way people consume honey as part of their daily lifestyle.
  • We believe in both personal and professional growth, and that the only constant is change and improvement. With more than a thousand clients, we're looking for like minded individuals who want to be successful and make an impact in the world.
  • A Customer Relationship Management Specialist must know the needs of his/her customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience.

 

Ready for the challenge?

Our Brand: El Nahl Honey

IG: elnahlhoney

Facebook: El Nahl Honey

Your typical duties will include:

 

  • Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
  • Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
  • Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

Job Requirements

Requirements

To become a successful CRM Executive, you need to possess the following: 

 

  • Minimum 2 years of customer service experience
  • Proficient in English language is a must
  • Excellent interpersonal and communication skills, verbal and written
  • The ability to meet tight deadlines and outstanding time management skills.
  • Excellent communication skills as you must speak with clients and customers.
  • Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
  • Top quality analytical skills. A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
  • Able to handle social media enquiries and replying to emails.
  • Highly motivated, energetic and driven to success
  • Working Hours: Weekdays : 8.30am to 5.30pm

 

 


Job Benifits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • Annual Bonus
  • Training Provided
  • EPF / SOCSO / PCB

Job Application

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