Job Responsibility- To be responsible for maximising collection through effective collection actions and minimising the collection cost.
- Contact the customers as allocated by your Leader/Manager, to demand for outstanding payment as quickly and efficiently as possible by telephone call.
- Initiate collection action e.g. outbound call, sms, notices and other actions for accounts assigned to you
- Review on all account which has contactable telephone numbers and re-initiate follow-up call and converting these accounts to be a payable account to ensure account is closed.
- Inform customers of their account status and negotiate for maximum payment, through telephone call or other tool allowed by the company.
- Attend to incoming calls from customers with regards to collection actions initiated by you, sms, notices, legal action or field visit explaining to customer the account status and request for customers to settle the total outstanding bill.
- Attend and resolve customer enquiries regarding outstanding payment or related matters the phone/mail or counter
- Record all information obtained in the system and ensures the account status is always up to date in the system.
- Highlighted or update the Team leader any matter or issues which came to your attention or beyond your responsibilities.
Job RequirementsJob Benifits
