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Contact Centre Executive

Job Information

Position : Contact Centre Executive
Company : Agensi Pekerjaan Matchlink
Contract : Full Time

Salary : RM2,500.0 - RM3,500.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 46050

Posting Date : 06 Apr 2021
Closing Date : 06 May 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility
  • To attend an inbound calls to assist an inquiries from the customers in a call centre environment
  • Identify and handle customers inquiries completely and accurately to the satisfaction of the customer
  • Liaise with appropriate department to resolve issues brought up by customers
  • Maximise opportunities to up sell/cross sell company product and services in accordance to guidelines given
  • Keep uptodate on new or enhanced products/ service in order to maintain a high level of service to customer
  • Maintain confidentiality at the organisation customer and data
  • Adhere to work schedule as planned

Job Requirements
  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • SPM/STPM holders with at least two (2) years experience in Contact Centre environment.
  • Possess good interpersonal, communications and customer service skills
  • Must have supporting customer via telephone and email
  • Able to commit to shift hours
  • IT savvy
  • Applicants must be willing to work in Petaling Jaya.
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • 10 Full-Time position(s) available.
  • 2 years experience
  • Interested please send email to [email protected] or whatsapp ************************ 03-79552988

Job Benifits
  • EPF, SOCSO
  • Medical Insurance
  • Incentive Provided

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