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Contact Center Representative

Job Information

Position : Contact Center Representative
Company : Brandt Business Services Sdn Bhd
Contract : Full Time

Salary : Upto RM2,700.0 Per Month

Location : Kuala Lumpur, Kuala Lumpur
Postcode : 50250

Posting Date : 09 Aug 2022
Closing Date : 08 Aug 2023

Academic Qualification :
Language Requirement : EN,ZH

Job Description

Job Responsibility
  • To be responsible and dedicated to all incoming telephone enquiries / emails from customers, problem and complaints relating to the Company or the Company's client products and services, with the objective of resolving issue as timely, providing first excellent contact resolution.
  • To meet/ exceed productivity and quality standards (E.g: email response time, quality call monitoring and customer satisfaction monitors).
  • Respond to telephone and email enquiries professionally, in compliance with all internal policies, compliances at all times.
  • Research required information using available resources, P400, and follow through in a timely manner.
  • To escalate any queries or unsolved or priority issues that cannot be completed with the agreed procedure.
  • All required information is obtained from customer verified and entered accurately into the appropriate systems.
  • To undertake any administration tasks delegated by the Team Leader Manager, client or the company's manager, during low volume.

Job Requirements
  • Candidate should be Malaysians citizens.
  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
  • Preferably at least 1 year of related working experience.
  • Preferably Executive specializing in Customer Service or equivalent.
  • Good communication skills in English, Mandarin , Bahasa Malaysia language

Job Benifits
  • Normal working hour
  • From Monday to Friday (8.30am to 5.30pm)
  • EPF & SOCSO 
  • Annual Leave
  • Medical Leave
  • Allowances

Job Application

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