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Create and resolve Service Request Tickets. Provide remote or onsite fault finding and diagnostics services for our global customers, ensuring we meet or exceed our Service Level Agreements via our 24x7 follow-the-sun technical support function; Partner with international teams to resolve product defects, plan and perform testing of fixes in our labs before successful ...
Delivering remote/email/phone technical support to customers.Monitoring SALESFORCE.COM incoming ticket queue and responding to incoming SALESFORCE.COM support tickets.Actively working on resolving open/active customer SALESFORCE.COM tickets.Documenting SALESFORCE.COM troubleshooting progress in SALESFORCE.COM case comments.Daily follow up with customers on all open/pending ...
