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Client Care

Client Care
Kuala Lumpur   Wangsa Maju
Full Time   Customer Service / Helpdesk
BungkusIt

Post19 Nov2020
Expiry19 Dec2020

Job Information

Position : Client Care
Company : BungkusIt
Contract : Full Time

Salary : Undisclose

Location : Wangsa Maju, Kuala Lumpur
Postcode : 53000

Posting Date : 19 Nov 2020
Closing Date : 19 Dec 2020

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
  • Efficiently handle Inbound and Outbound calls, e-Mails & Live Chats from customers, merchants & riders
  • Effectively manage large numbers of incoming calls, e-Mails or Live Chats
  • Expected to offer fast & timely solutions and alternatives within the given time limits and follow ups to ensure complete resolution to all types of enquiries and/or complaints 
  • Provide excellent customer service & ensure customer satisfactions at all times
  • Maintaining company's Service Standard at all times
  • Keep records of customer interactions, process service requests & filing documents
  • Comply with company's communication procedures, policies and guidelines

Job Requirements

We're looking for Client Care Apprentice who have keen interest in learning our trade, enhance your customer service skills in a fast-moving start-up environment and be our Service Ambassador.


  • Nationality: Malaysian
  • Fresh Graduates & School Leavers are encouraged to apply
  • Previous working experience in Customer Service or service related fields (Telemarketing, Billing, Liaison) is an added advantage but not essential
  • Have good analytical skills and a sense of business acumen
  • Possess good telephone etiquette with pleasant / smiley voice
  • Good communications and interpersonal skills
  • Knowledge in basic computer programmes (Word, Excel, & PowerPoint)
  • Ability to multi-task, prioritize and manage time effectively & Social Media savvy
  • Opportunities to learn and grow with options for full time employment later
  • Must have completed min. SPM, Diploma or Degree from any school of Business, entrepreneurship, mass communications, HR or in similar capacity.

Job Benifits
  • *Other KPI Allowance/Incentive
  • Training Provided
  • Corporate Mobile/Laptop
  • Medical Benefit
  • Fun Working Environment
  • Friendly Colleagues
  • Full Pantry
  • Birthdays & Celebrations


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