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Marketing Specialist

Job Information

Position : Marketing Specialist
Company : 4U Malaysia Sdn Bhd
Contract : Full Time

Salary : RM2,000.0 - RM3,000.0 Per Month

Location : Bayan Lepas, Pulau Pinang
Postcode : 11900

Posting Date : 15 Nov 2022
Closing Date : 04 Jan 2023

Academic Qualification : Diploma
Language Requirement : English,Chinese,ZH,EN

Job Description


Job Responsibility
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer-related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by the company's service standards.
  • Effectively manage large numbers of incoming calls, WhatsApp, and e-mails.
  • Handle complaints, provide appropriate solutions and alternatives within the timeframe, and follow-up to resolve issues.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Job Requirements
  • Fresh graduates are welcomed to apply.
  • Previous working experience (i.e. Telemarketing, Billing, Customer Liaison, etc.) is an added advantage
  • Customer-oriented and possess good service etiquette.
  • Good communication and interpersonal skills.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Work well under pressure to meet deadlines.
  • Assisting in events and workshops as required.
  • Willing to learn and travel outstation for events and performing duties during conferences or seminars.
  • Good team player and able to work independently.
  • Able to start work immediately.

Job Benifits
  • Yearly Bonus + Increment
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Career progression opportunities
  • In House Training Provided
  • Annual leave and sick leave
  • Overtime Pay
  • Company Trip
  • Annual Dinner

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