There are 186 Jobs to Choose in Customer Service / Helpdesk
Dealing with agent by call or whatsapps smartphone/personal computer (PC) /laptop or in person to provide information about details of agent.Obtain agent data accuratelyGet feedback agent through company system information (CSI)Plan monthly activities for agentsSend agents report weekly basisConduct training through virtual or offline for agent.Be an intermediary between a ...
ResponsibilityTo efficiently handle inbound and outbound customer call inquiries.To provide fast and timely solutions to all customer related problems.To ensure customer satisfaction by providing excellent Customer Services.To be constantly guided by company's service standards.Effectively manage large numbers of incoming callsHandle complaint, provide appropriate solution ...
Inbound 1st Level Support To analyze, create and resolve tickets (if applicable). To Troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). Transform tickets created by E-Mail or Fax into the Ticket system. Follow up on processing status (e. g. Engineer Time ...
QualificationsRecognized DIPLOMA or equivalentRequirementsNo experience requiredWilling and able to work on shiftJob Requirements1. To handle 999 incoming calls from callers relating to emergency cases, with objective providing assistant as quickly as possible.2. To attend the 999 calls according to specified Response Centre practice and procedure.3. To work to agreed prod ...
Advertising and marketing professionals develop and coordinate advertising strategies and campaigns, determine the market for new goods and services, and identify and develop market opportunities for new and existing goods and services.Collecting and analysing data regarding consumer patterns and preferences;Supporting business growth and development through the preparatio ...
Follow office workflow procedures to ensure maximum efficiencyMaintain files and records with effective filing systems for After Sales ServiceSupport other teams with various administrative tasks including redirecting calls, scheduling meeting etcPrepare & maintain Brandwise monthly service report for submission to the respective brand principalsGreet and assist visito ...
Make sales of company products online Manage FB & IG Social Media accounts Answer customer / call / customer questions at FB, IG & whatsapp Helping customers by providing appropriate recommendations (product selection) Take orders and insert customer data into the system Collaborating with the groups involved in ensuring individual and group targets can be achieve ...
Contact centre information clerks provide advice and information to clients, respond to queries regarding a company's or an organization's goods, services or policies, and process financial transactions using the telephone or electronic communications media such as email. They are located in premises that may be remote from clients or other operations of the organizations ...
Contact centre information clerks provide advice and information to clients, respond to queries regarding a company's or an organization's goods, services or policies, and process financial transactions using the telephone or electronic communications media such as email. They are located in premises that may be remote from clients or other operations of the organizations ...
Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.Independently provide accurate information to resolve problems/issues that arise.Execute reports and analysis on the Call Center (CC) Operations on a timely basisAdhere to the Quality Assurance standards setAdhere and comply to the duty roster set by the Supervisor.Atten ...
