Careline Officer (healthcare Industry)

Position : Careline Officer (healthcare Industry)
Company : Intelek Staffing Services Sdn Bhd
Contract : Full Time

Salary : RM2,200.0 - RM2,800.0 Per Month

Location : Shah Alam, Selangor
Postcode : 47200

Posting Date : 01 Dec 2022
Closing Date : 08 Aug 2023

Academic Qualification : Diploma
Language Requirement : EN

Job Responsibility

• Attend to all outbound and inbound calls from internal/external customers.
• Relay messages received through the Contact Centre to team members.
• Attending to Ambulance request calls.
• Familiar with the operations of the hospital(s) to correctly answer and/or route calls to appropriate departments/staff.
• Familiar with doctors' specialties, clinic hours, and preference in being contacted, to efficiently contact them upon request.
• Maintain attendance, personal appearance, and punctuality and adhere to policies mentioned in the Employee Handbook.
• Perform assigned admin duties when necessary.

Job Requirements

• Minimum Diploma in any medical/clinical field or any equivalent.
• At least 6 months prior experience as a Contact Centre / Customer Service is preferred.
• Excellent command of English and Bahasa Malaysia, both written and spoken.
• Possess an aptitude for learning for continual development.
• Proficient in relevant computer applications.
• Ability to react effectively and calmly in emergencies.

Job Benifits

• Training Provided
• Shift Allowance
• Medical Coverage

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