• Find:
  • Location:

Call Centre Quality Assurance (Mandarin Speaking)

Job Information

Position : Call Centre Quality Assurance (Mandarin Speaking)
Company : Telecontinent Sdn Bhd
Contract : Full Time

Salary : RM2,000.0 - RM2,500.0 Per Month

Location : Jalan Tun Razak, Kuala Lumpur
Postcode : 50400

Posting Date : 11 Nov 2019
Closing Date : 11 Dec 2019

Academic Qualification : Diploma
Language Requirement : No

Job Description

Job Responsibility
  • Ensure sales cases submitted by the CME are validated based on standard guidelines
  • Follow through sales recovery cases with operations team to ensure validity of sales closure
  • Analyse data collected and initiate improvement plan
  • Conduct regular call calibration session with client, Team Leaders and Agents to ensure consistent understanding on sales validation
  • Investigate client complaints by identifying the root cause and revert with action plan for operations team to work on for corrective and preventive action measures
  • As and when required, OSE is expected to provide coaching or counselling to Agents based on sales validation results
  • Update sales validation guidelines and SOP to maintain its validity

Job Requirements
  • Certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate and Six Sigma
  • Good communication skill in English & Mandarin due to project nature
  • Quality call auditing with the implementation of corrective action programs
  • Product or industry-specific experience
  • Strong computer skills including Microsoft Office, QA applications and databases
  • Knowledge of tools, concepts and methodologies of QA
  • Solid experience in effective usage of data analysis tools and statistical analysis

Job Benifits
  • Basic (RM1900-RM2300) + Allowances (Up to RM600)
  • Annual leave 16 days per annum*
  • 10:00am-7:00pm, Monday - Friday
  • Off day: Weekend & Public Holiday
  • Attractive bonus and salary
  • Nearby Ampang Park LRT

Job Application

To apply online for Call Centre Quality Assurance (Mandarin Speaking), kindly click the button below.

Apply Job Online

Facebook Page


    kareer.com.my in the latest and the most up-to-date job vacancy listing in Malaysia.