Job ResponsibilityCall Centre Agents
- answer calls and respond to emails
- handle customer inquiries
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- process orders, forms and applications
- identify and escalate priority issues
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Job RequirementsJob Benifits
