• Find:
  • Location:



Call Center Team Leader for Native Korean (TTDI)

Job Information

Position : Call Center Team Leader for Native Korean (TTDI)
Company : The Global Outsourcing Company
Contract : Full Time

Salary : RM10,000.0 - RM12,000.0 Per Month

Location : Taman Tun Dr Ismail, Kuala Lumpur
Postcode : 60000

Posting Date : 04 Nov 2019
Closing Date : 04 Dec 2019

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description


Job Responsibility
  • To ensure desired customer delight by providing satisfactory response to customer interaction.
  • Manage Customer Interactions through inbound & outbound voice contact.
  • Evolve more effective work process for improving customer interactions.
  • Constantly monitor & review performance metrics for achievement of objective.
  • Contribute inputs towards sales & marketing plans.
  • To interface with respective work centre for resolution of complaints.
  • Manage resolution of billing queries/ issues.
  • To track & ensure closure of complaints.
  • To effectively manage Contact Centre operations for constant performance achievements.
  • Identify relevant training needs of agents & ensure effective implementation.
  • Effectively manage shift operations.
  • Interface with IT /HR/ Training/ Quality, and Collate date & generate MIS report.

Job Requirements
  • Native Korean only.
  • Proficiency in Korean & English.
  • Minimum 2 years of customer service experience. 
  • Able to work in TTDI. 
  • Able to work by shift 9am - 11pm (9 hrs per shift, 5 working days).

Job Benifits
  • SALARY: RM10,000 - RM12,000 
  • Working Visa;
  • Relocation flight ticket;
  • Health & Medical Insurance;
  • Reat & Relax area;
  • Global exchange program (Malaysia, Japan, Korea & etc); and
  • Annual Leave & Medical leave.

Job Application

To apply online for Call Center Team Leader for Native Korean (TTDI), kindly click the button below.


Apply Job Online

Facebook Page



About

    kareer.com.my in the latest and the most up-to-date job vacancy listing in Malaysia.