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Call Center Team Leader for Native Korean (TTDI)

Job Information

Position : Call Center Team Leader for Native Korean (TTDI)
Company : The Global Outsourcing Company
Contract : Full Time

Salary : RM10,000.0 - RM12,000.0 Per Month

Location : Taman Tun Dr Ismail, Kuala Lumpur
Postcode : 60000

Posting Date : 04 Nov 2019
Closing Date : 04 Dec 2019

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description

Job Responsibility
  • To ensure desired customer delight by providing satisfactory response to customer interaction.
  • Manage Customer Interactions through inbound & outbound voice contact.
  • Evolve more effective work process for improving customer interactions.
  • Constantly monitor & review performance metrics for achievement of objective.
  • Contribute inputs towards sales & marketing plans.
  • To interface with respective work centre for resolution of complaints.
  • Manage resolution of billing queries/ issues.
  • To track & ensure closure of complaints.
  • To effectively manage Contact Centre operations for constant performance achievements.
  • Identify relevant training needs of agents & ensure effective implementation.
  • Effectively manage shift operations.
  • Interface with IT /HR/ Training/ Quality, and Collate date & generate MIS report.

Job Requirements
  • Native Korean only.
  • Proficiency in Korean & English.
  • Minimum 2 years of customer service experience. 
  • Able to work in TTDI. 
  • Able to work by shift 9am - 11pm (9 hrs per shift, 5 working days).

Job Benifits
  • SALARY: RM10,000 - RM12,000 
  • Working Visa;
  • Relocation flight ticket;
  • Health & Medical Insurance;
  • Reat & Relax area;
  • Global exchange program (Malaysia, Japan, Korea & etc); and
  • Annual Leave & Medical leave.

Job Application

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