Job ResponsibilityThe Product experts interface with business and technical stakeholders for requirement gathering, product evolutions and requirement qualification. He / She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance and acting as Level 3 for supporting incident/problems processes.
Responsibilities
Your main missions will be the following :
1. Working with business and technical team to deliver enhancement supporting Operations
Business.
a. Must have good communication skills, analytical and problem solving skills.
b. Must be able to draw business process during requirement study
c. Must be able to understand technical to bridge the discussion between business and
technical.
2. Preparing functional specification to be used by developers.
a. Must have technical background to understand various application integration to support
business requirement.
3. Review SIT/UAT scripts to ensure completeness.
4. Manage SIT/UAT progress/tracking and report back to stakeholders.
5. Ensure SDLC documents are complete prior to deployment.
1. Contribution to pre-sales and product development
? Assist Business Developers on pre-sales for all technical topics, present the solution and
understand customers needs and pain points.
? Responsible for interfacing with the customer for requirement gathering and product
evolutions.
? Gather requirements, configuration of the product according to customer needs and
identify gaps not covered by the product".
? Requirement qualification with all stakeholders (product team & client).
? Production of statements of work and functional documentation on product evolutions.
? Contribution to the redaction of technical specifications.
1. Deployment and maintenance
? Deploy solution, perform user acceptance test with customer. Receive feedback from users
and transform it into new requirements if applicable. Give UAT feedback to development
teams
? Adaptive maintenance (management of product upgrades/patches).
1. L3 Support
? Help L1/L2 team to acquire technology domain skills needed to deliver services through
training and knowledge transfer
? Assist users with level 3 support on the solution by analysing and resolving incidents
(knowledge transfer, action plans, etc).
Requirements
? Bachelor or Master's degree in engineering, Information Technology or a related field,
? Minimum of 5 years' of experience as a Senior Business Analyst in Insurance background
and have experience handling Operation/Servicing area.
? Experience in IT products development and operations
? Experience with IT Project / Product Management
? Knowledge of Industrial Operations
? Understanding of Financial Aspects of the Product Management
? Fluent in English
? Capacity to adjust its communication to different interlocutors and situations.
? Leadership qualities, and networking, ability to convince his/her interlocutors.
? Excellent presentation skills, ability to explain a complex product roadmap to a varied
audience of business and technical people alike
? Understand how to manage change and the value of consensus within a community with
multiple stakeholders
? Analytical, problem solving and decision-making skills
? Planning, prioritization and organizational skills
Job RequirementsJob Benifits
