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Branch Manager

Job Information

Position : Branch Manager
Company : KM Support
Contract : Full Time

Salary : RM7,000.0 - RM10,000.0 Per Month

Location : Desa Sri Hartamas, Kuala Lumpur
Postcode : 50480

Posting Date : 06 Dec 2021
Closing Date : 14 Feb 2022

Academic Qualification :
Language Requirement : EN

Job Description

Job Responsibility
  • Responsible for the creation of detailed workflows that capture the business process and adherence to business requirements
  • Administer BPM or related Applications (example: SharePoint) as required.
  • Involved in documenting Standard Operating Procedure (SOP) and presenting new process designs to stakeholders for discussion.
  • Supports senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.
  • Assist or directly lead the creation of future state value stream maps with the involvement of process owner. Documents and communicate the potential benefits of future state improvements.
  • Update, track and maintain KPI dashboards, process / project completion status, financial benefits, project results dashboards as needed to communicate status to the executive team and Business units at large.
  • Proven facilitation skills with experience designing workshops, training delivery, facilitating sessions, and working with teams to gather customer requirements and execute BPM Dept strategies.
  • Facilitate delivery of Business Process Management, Continuous Improvement and other related training tools, techniques, templates, methodology across the Group.
  • Conduct, document, and report-out the results of internal process adherence audits performed.
  • Managing process changes and communication of changes.
  • Identify business risks and mitigations process controls.
  • Communicate proactively with stakeholders and senior management regarding progress, issues and plans for resolution.
  • Act as a project manager on special initiatives whenever required.

Job Requirements
  • Total years of in the job experiences: Minimum 7 years
  • Bachelor's degree in Business, Accounting, Finance, Sciences, Engineering, Computer Science or related areas
  • Strong financial and accounting background
  • Knowledge and experience of accounting principles and practices
  • Minimum of 7 years of experience with SOP documentation, business operations, project management, or the equivalent combination of education and experience
  • Familiarity with formal project management and continuous improvement methodologies, i.e. Lean Six Sigma, Six Sigma, Agile, PMP
  • Proficiency in MS Word, Excel, PowerPoint, SharePoint, Visio, and workflow mapping.
  • Technical writing skills including developing SOP's and Work Instructions.
  • Lean/Six Sigma Certification, Black Belt Certification preferably.

Required Skills

  • Strong workflow creation skills, Strong analytical, problem-solving, and troubleshooting skills
  • Ability to work independently and manage multiple priorities effectively
  • Project management and or change management experience and understanding.
  • Ability to holistically examine a business process through business process mapping; effectively identify process improvement opportunities; creatively develop approaches for business problem solving and critically evaluate the tradeoffs between business value drivers and costs.
  • Model desired processes and identify ways of standardizing and delivering an efficient process that supports Business teams
  • Specialized in analyzing business processes and workflows with the objective of finding out how they can be improved or automated will be an added advantage
  • Strong leadership skills and very strong team management skills including clear communication, firm authority for process guidance, and ability to break through change resistance.
  • Proven experience with requirements gathering and documentation, and customer journey analysis / process mapping / Value stream mapping
  • Project management experience working with cross-functional teams, leading projects related to continuous improvement, Business Process management and automation.
  • Strong understanding of business processes and ability to apply practical experience to simplify business processes. Ability to standardize and simplify solutions to achieve the business objectives
  • Experience in facilitating workshops and engaging with stakeholders at all levels and functions of the business
  • Must be a self-starter, independent and be able to work in a fast paced and challenging environment.
  • Strong presentation skills.
  • Experience with Internal Audit program (not mandatory)

Job Benifits
  • EPF
  • Socso
  • Medical
  • Incentives
  • Monday to Friday

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • Performance Bonus

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