Job Responsibility- To manage team leaders on the day-to-day running of various contact centre-related campaigns.
- To make sure that the KPIs set by the Management for the campaign are achieved.
- To set deadlines to achieve the tasks given.
- To ensure agents' performance is being monitored by team leaders including call reviews.
- To ensure sufficient head count reports to work daily. You will be informed of the minimum head count for the campaign.
- To immediately report to your superior once the headcount falls below a certain number, either due to resignation or not turning up for work.
- To schedule and organize shift patterns for team members.
- To understand the products, services, procedures, and guidelines and communicate the same to all team members.
- To interview candidates applying for team leader work.
- To motivate team in achieving targets.
- To work with team leader to achieve target and KPI.
- To come up with challenges for the team to achieve target and sales.
- To recognize high performance and reward accomplishment.
- To report tardiness or attendance issues to ensure the team follows the rules and regulations set by the company.
- To liaise with client and resolve complaints, concerns, and issues promptly and professionally, if any.
- Using tools (e.g. databases, spreadsheets) to manage data and to allow for analysis.
- To ensure all responsibilities are carried out effectively, efficiently, and with integrity.
- To undertake additional responsibilities or perform ad-hoc tasks as and when required by the superior, from time to time.
Job Requirements- Candidate must possess at least an SPM / Diploma or relevant certificate in any field
- Fluent in Mandarin/ Cantonese and English
- Good presentation & negotiation skills with the ability to customize the product to customer needs
- Computer literate
- Positive working attitude and ability to work in a fast-paced and dynamic environment
- Independent, proactive and self-driven.
- Experienced in leading a team of 40 people, and proven work exp working in call centre as leader role.
Job Benifits- Salary range between RM 4,000 - 6,500 (Subject to last withdrawn salary and work exp)
- EPF & SOCSO
- AL, ML, Medical Claim
- 5-10mins walkable distance from LRT/ MRT Station.
Working Hour: Mon-Fri, 9.30am to 6.30pm, alternate Sat (10am t0 2pm) when required.
![Up to RM 6,500 Mandarin/ Cantonese Speaking Call Centre Assistant Manager @ PJ [office Hour Only | Reachable Via Lrt/mrt]](/template/img/jobseeker.png "Up to RM 6,500 Mandarin/ Cantonese Speaking Call Centre Assistant Manager @ PJ [office Hour Only | Reachable Via Lrt/mrt]")
