Job ResponsibilityAs a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
If this sounds like something you may be a good IT for, Read ON!!
You will play an important role in:
- To handle all inbound calls pertaining to hotel reservations and travel product information and other inquiries.
- To exceed customers' expectations in terms of customer service & accurate information.
- To be able to provide information related to travel and tours for customers' convenient traveling.
Job RequirementsTo be successful in this role, you will need to have:
- Ability to communicate in Mandarin / Cantonese.
- Interactive personal skills that IT the team and customer environment as well as adapt to change
- Ability to work in a fast-paced environment
- SPM leavers who are interested in starting their career in a call center are also encouraged to apply - Full Training Provided.
- You are required to work on rotational shifts.
- Working experience in the service industry will be an added advantage for this position.
Job BenifitsHow this career will benefit you:
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- STAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.
- Additional benefits - Shift allowances, Performance incentives, and Overtime claims
Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon.
