Job ResponsibilityJob Descriptions:
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Ensure the workshop and workshop equipment is kept to a high standard and cleanliness at all times.
Identify department training needs and coordinate with the respective department to implement individual training plans for each employee inclusive of a department training records.
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Report all equipment failures for immediate repairs to the respective department. Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
To assign the duties of the Foreman on a daily basis to ensure they are efficiently utilized.
To distribute the daily appointments to the appropriate member of staff in a fair and efficient manner.
To ensure consistent communication and updates to the service reception on the vehicle status.
To ensure constant communication with the spare parts department for pending parts and pre picked parts.
To ensure the booking system is kept constantly updated with the vehicle progress.
To ensure the department SOP are adhered to at all times
To update the daily department reports.
Requirements:
? At least Diploma or Sijil Kemahiran in any relevant education
? Have driving license (B2, D)
? Experience in a Customer Service lead role
? Highly effective team management skills
? Demonstrate exceptional interpersonal skills
? Ability to set targets & streamline processes
? Possesses working experience in related field would be an added advantage.
? Able to interact and communicate with all levels and possess strong interpersonal skills.
? Active, energetic and able to travel short distances within Klang valley.
Job Type: Full-time
Job RequirementsJob Benifits
