Job ResponsibilityService Advisor Job Description:
o Ensure customer awareness of all products and services available through professional presentation and demonstration.
o Professionally sell additional products, services, and repair work as appropriate to customers' needs.
o Promote and prospect the business as directed with confidence and commitment.
o Seek to obtain referrals for other car owners in customers' families and among friends and associates.
o Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
o Ensure proper qualification and total understanding of customer needs and requirements.
o Satisfy customers' needs by making additional products and services available to them.
o Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
o Strive to delight customers in every aspect of their contact with the Service Departments of IMC. o Initiate service documentation, job card production and update customer records and follow-up systems.
o Record customer prospect details accurately and in accordance with Data Protection Acts.
o Document all warranty work as per manufacturers' requirements and dealership policy.
o Update customer and vehicle history files to ensure total accuracy.
o Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
o Ensure all work has been carried out as detailed and charged for.
o Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
o Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.
*ABLE TO START IMMEDIATELY*
* Our company has 4 branches, candidates must willing to be assigned to any branch as management instruction.*
-Our Branches :
Ingress Motors Centre Sdn Bhd - Bandar Bukit Puchong (HQ)
Ingress Motors Centre Sdn Bhd - Shah Alam Seksyen 23.
Ingress Motors Centre Sdn Bhd - Bandar Baru Bangi
Ingress Motors Centre Sdn Bhd - Jalan 225 Petaling Jaya
Job RequirementsJob Benifits
